Frequently Asked Questions
CAN I TOUR THE FACILITY?
Yes, we encourage it! Just call and make an appointment with us.
DO YOU TEST ON ANIMALS?
No, we do not test on animals. We are a cruelty- free cosmetic manufacturer.
CAN YOU TELL ME WHO YOU MAKE PRODUCTS FOR?
No, we sign a Non-Disclosure Agreement (NDA) with each of our clients promising to never divulge their information. Our client's privacy is our utmost priority.
WHAT COUNTRIES DO YOU SHIP TO?
We export to 44 different countries. It would be a long list to name them all, but if you are interested in hearing more, give us a call.
ARE YOU A "CERTIFIED ORGANIC" MANUFACTURING FACILITY?
No, we are not a certified organic facility BUT, we can make an organic product and/or a natural product. If you are interested in hearing more, give us a call.
WHAT ARE YOUR ORDER MINIMUMS?
Minimums vary depending on the type of product.
HOW LONG DOES THE DEVELOPMENT PROCESS TAKE?
This depends on the type of product being produced and all the components involved.
WHAT IS YOUR PRODUCTION CYCLE?
Currently, our production cycle runs on a 45-60 business day lead time.
HOW LONG DO YOU GUARANTEE YOUR PRODUCTS?
Finished product is guaranteed for 6 months after the invoice date.
HOW DO I GET SAMPLES?
Once an account has been established a lab sample request may be submitted for a new formulation, a reformulation and/or a duplication.
DO YOU PROVIDE STOCK FORMULAS?
Yes. We can provide stock formulas that can be customized to your needs.
WHAT TYPE OF PRODUCTS CAN YOU PRODUCE?
Our capabilities include topical skin / hair care cosmetics and topical over the counter drug products.
ARE YOU REGISTERED WITH THE FDA?
WHAT DOES TURN KEY MEAN?
Yes, we are!
Turn key is a product or service where the contract manufacturing facility undertakes the entire responsibility from design and formulation through the completion of the finished product.
DO YOU HAVE YOUR OWN LINE OF PRODUCTS AVAILABLE FOR PURCHASE?
No, our AM/PM open stock product line has been discontinued.
HOW LONG DOES IT TAKE TO RECEIVE REQUESTED SAMPLES?
New formulations and/or revisions may take up to 45 business days. Duplications may take up to 90 business days.